Refund policy

Return & Refund Policy

Effective Date: September 23, 2026

At Renova Cart, we want our customers to have a straightforward shopping experience. If you are not satisfied with your purchase, you may request a return in accordance with the terms below.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition
Be in the original packaging, where applicable
Include all original accessories, parts, and materials
Not be damaged due to misuse, improper handling, or normal wear and tear

Some items may not be eligible for return when they are clearly identified as non-returnable on the product page.

How to Request a Return

To request a return, contact us at renovacart010@gmail.com and provide:

Your order number
The item you wish to return
The reason for the return
Photos of the item, if it is damaged, defective, or incorrect

We will review your request and provide return instructions when the return is approved.

Please do not send an item back before contacting us and receiving return instructions.

Return Shipping

For a standard return due to a change of mind or other reasons unrelated to an error on our part, the customer is responsible for return shipping costs.

If you receive an incorrect, damaged, or defective item, please contact us before returning it so we can review the issue and provide appropriate instructions.

Refunds

Once we receive and inspect the returned item, we will notify you about the status of your refund.

If the return is approved, the refund will be issued to the original payment method.

Refund processing time may vary depending on your payment provider or financial institution.

Original shipping charges are generally non-refundable, except where the return is due to an error on our part or a defective or damaged product.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Please include your order number and clear photos of the item and packaging so we can review the issue and determine the appropriate resolution.

Depending on the circumstances, we may provide a replacement or refund.

Exchanges

We do not guarantee direct exchanges for all products. If you need a different item, you may be asked to return the original item and place a new order.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at renovacart010@gmail.com.

Cancellation requests can only be accepted before the order has been processed or shipped. Once an order has been shipped, it may need to be handled through our return process.