FAQs

Frequently Asked Questions

What does Renova Cart sell?

Renova Cart offers a selection of home decor lamps, pendant lamps, and jewelry for customers looking to add stylish pieces to their home or personal collection.

Where does Renova Cart ship?

We currently ship orders within the United States only.

How long does delivery take?

Our standard delivery time is approximately 5–8 business days after your order has been processed.

How can I contact Renova Cart?

You can contact us by email or phone:

Email: renovacart010@gmail.com
Phone: +1 415-584-9700

You can also contact us by mail at:

Renova Cart
696 Chenery St
San Francisco, CA 94131
United States

How can I check the status of my order?

If you have questions about your order or delivery status, please contact us at renovacart010@gmail.com and include your order number.

What should I do if I receive a damaged or incorrect item?

Please contact our customer service team as soon as possible after receiving your order. Include your order number and details about the issue so we can review it and assist you.

Can I cancel my order?

Order cancellation depends on whether your order has already been processed or shipped. Please contact us as soon as possible if you need to request a cancellation.

What payment methods do you accept?

Available payment methods are displayed at checkout. Please review the payment options shown before completing your purchase.

Do you offer returns or refunds?

Returns and refunds are subject to our Returns & Refunds Policy. Please review that policy for the applicable requirements and process.

How can I get help with a product?

If you have a question about a product before purchasing, contact us at renovacart010@gmail.com. We will be happy to help with available product information.